Smartphone Usability: Is Your Phone Number Wrong?
1 Jul
[photo: Louis Abate]
I have not seen this discussed at all, but maybe I’ve just missed the posts. I have a Droid (love/hate), and it turns any phone number online into a clickable link. When you click the phone number on a web page, it puts it into the dialer of the phone. It’s a great feature, and I’m not sure if the iPhone does the same or not. BUT it only recognizes the phone number if the number is written with dashes (parenthesis around the area code works too).
This seems like a huge issue in terms of making it super easy for customers/clients to get in touch. Recently, I tried to call Bank of America’s customer service, but phone didn’t recognize the phone number because the numbers were divided by dots (as all ‘cool’ designers do to be cool). So instead of writing your company’s phone number as 111.555.5555, write it as 111-555-5555 or (111) 555-5555, and smartphone users (at least Droid users) will be able to click your number to dial. And designers: get over it.
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